FAQs
Good to know
On this page, you will find all the important information you need for your stay at the campsite in Mayrhofen in the Zillertal valley. In addition to answers to frequently asked questions, we also provide useful tips for your camping holiday in Tyrol. To help you find your way around from the outset, you can download a map of our campsite below.
Booking conditions
No deposit is required.
A deposit of €100.00 is only required over Christmas/New Year! The deposit paid will be credited to the final bill. Please transfer the amount to the following account within 7 days, free of charge: (No reservation fees will be charged!)
Account holder: Camping, Hermann Kröll
IBAN: AT12 3627 4000 0003 7473
BIC: RZTIAT22274 (Raiffeisenbank Mayrhofen und Umgebung)
Reference: Name and address as per email enquiry or booking
During the off-season, we accept bookings for stays of any length, except for Christmas and New Year's Eve. During this period, we only accept bookings for stays of seven days or more. Arrival and departure days are flexible.
Payments can only be made during the specified opening hours. The total amount for your stay must be paid on the day of departure – in cash or by credit card (EC, Visa, Mastercard). Christmas/New Year is excluded, as different conditions apply (see booking conditions).
For stays of 15 nights or more, you will receive a 10% discount on the per person fees!
Arrival:
The booked pitch will be available from 12 noon on the day of arrival. If your arrival is significantly delayed, please notify us. If no notification is received, the pitch will only be kept free until 12 noon the following day and then allocated to someone else.
Departure:
On the day of your departure, your pitch will be available until 12 noon. If you depart between 12 noon and 4 p.m., a fee of €10.00 will be charged. After 4 p.m., an additional night will be charged. Extensions are only possible with the agreement of the campsite staff.
The entrance and exit to the campsite are closed from 10:30 p.m. to 6:00 a.m.
Cars must be parked at the pitch and may NOT be parked on other pitches.
Our tourism association has announced that the visitor's tax will be increased from €2.60 to €3.20 as of 1 December 2025.
Please note that this change in the visitor's tax also applies to bookings that have already been made.
Private bathroom rental available for stays of 4 nights or more!
10% discount for stays of 14 nights or more
15% discount for stays of 21 nights or more
- Use of sanitary facilities
- Use of the swimming pool
- Infrared cabin
- Waste disposal (chemical toilet, grey water, rubbish)
- Water supply (hot and cold water)
- Electricity supply in SUMMER!! (not for permanent campers!)
- TV connection
- Ski bus in winter
General information
Dogs are allowed at the campsite – but they must be kept on a leash! Walking your four-legged friend in the forest is permitted!
Free Wi-Fi is available throughout the campsite.
Our campsite has a spacious children's playground. A table tennis table is also available. The outdoor pool has a children's pool for optimal swimming fun.
Our campsite shop offers a selection of food and other products.
During summer, the temperature of the swimming pool is between 26 and 28 degrees. During winter, from Christmas to Easter, the swimming pool has a temperature of approximately 29 to 32 degrees. You can find more information about our pool here.
The centre of Mayrhofen is about a 10-minute walk away (800 m). Check out our location on Google Maps.
Because nature is close to our hearts, you can expect to find a commitment to sustainability at our campsite. Find out more about sustainability and environmental protection at our campsite!
It is possible to rent a private family bathroom. This is equipped with a toilet, shower and washbasin. More information about our facilities at the campsite.
Overview of parking spaces & important information
- Electricity connection (fused with 16 amps)
- Direct drinking water and waste water supply
The electricity meter is read at the beginning and end of your stay. The difference between the two readings is the number of kWh consumed. These are charged at €0.80 per kWh. Electricity is only billed in winter; in summer, electricity is free of charge.
Size: approx. 60 to 70m²
Connections: electricity, fresh water & sewage*
Ground: gravel, grass or lawn grid
Fresh water and sewage connections are not available in winter*
Size: approx. 100m²
Connections: electricity, fresh water & waste water*
Surface: lawn grid
Luxury and comfort pitches are available both in the lower area and on the panoramic terraces.
Fresh water and waste water connections are not available in winter*.
Size: approx. 130m²
Connections: electricity, fresh water & waste water*
Surface: lawn grid
Included: Premium WiFi access for the entire stay.
Luxury and comfort pitches are available both in the lower area and on the panoramic terraces
Fresh water and waste water connections are not available in winter*
These pitches are located on a hill and are divided into standard, comfort, and luxury pitches.
Connections: Electricity, fresh water, waste water
Surface: Lawn grid
Our campsite has around 200 pitches. These are divided into standard pitches, comfort pitches and luxury pitches.
General information:
Luxury and comfort pitches are available both in the lower area and on the panoramic terraces.
Fresh water and waste water connections are not available in winter.
